NEW TELEPHONE SYSTEM
We have had a new telephone system installed.
All incoming and outgoing telephone calls are now recorded for quality and training purposes.
Accessible Information Standard
The Accessible Information Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter. The Standard requires organisations that provide NHS or adult social care, including GP surgeries, to:
- Ask people if they have any information or communication needs, and find out how to meet their needs
- Record those needs clearly and in a set way
- Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs
- Share people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so
- Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it
Please tell us if you have any specific requirements.
For further information please click here.
Steps2Change Lincolnshire provides non-urgent talking therapies for people experiencing issues with anxiety, depression, stress and help with issues like bereavement or the impact of a traumatic event. For further information, please click here.
10 March 2016
We are aware that a former employee of the Heath Surgery has appeared at Lincoln Crown Court, and has pleaded guilty to fraud. The guilty plea relates directly to a significant fraud carried out against the practice between 1 June 2007 and 1 September 2013.
The amount of the fraud was in the region of £250k. This has clearly had a significant impact on the practice, both financially - which in turn has impacted on our ability to invest in the practice – and on the morale of the GPs and staff. However, we would like to reassure patients that we are working hard to deal with these impacts, and remain committed to providing a high quality service for all.
The practice is satisfied that justice has been done and that a custodial sentence has been handed down.
ANONYMISED FIT NOTE DATA
Fit notes are issued to patients by doctors following an assessment of their fitness to work. The Department of Work and Pensions are currently collecting anonymised fit note data to inform policy development and evaluate the Fit to Work Service. The data will be published in Spring 2016. For further information, please click here.
We are expecting our first delivery of flu vaccinations in September and it is hoped clinics will commence in early September. If you are eligible for a flu vaccination, please contact the surgery either by popping in or phoning 01522 516870 to book your appointment.
Please note we are only able to vaccinate patients who are eligible for a free flu vaccination. We are not able to offer private flu vaccinations at the surgery.
You are eligible for a free flu vaccination if you fall into one of the following categories:-
- Aged 65 years of age or over
- Aged 2, 3 or 4 on 1 September 2017
- Have certain medical conditions:-
- Chronic long term respiratory disease, such as asthma (that requires inhaled or tablet steroid treatment or has led to hospital admission in the past), chronic obstructive pulmonary disease (COPD) or bronchitis
- Chronic heart disease, such as heart failure
- Chronic kidney disease
- Chronic liver disease, such as hepatitis
- Chronic neurological conditions, such as Parkinson’s disease or motor neurone disease
- Problems with your spleen for example, sickle cell disease, or if you have had your spleen removed or a weakened immune system due to conditions such as HIV and AIDS, or as a result of medication such as steroid tablets or chemotherapyResident in a long stay residential care home or other long stay care facility
- Receive carer’s allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
- Are a healthcare worker with direct patient contact or social care worker.
If you are aged 65 and over and haven’t yet had a pneumococcal vaccination and would like to have one, this can be given at the same time as your flu vaccination. Please ensure you book a double appointment if you require both vaccinations.
All patients at the surgery have now been allocated a named GP. Please ask at reception for details of your named GP. Having a named GP does not limit you to only being able to see the one GP.
Doctors have many requests to complete/provide information which falls outside of NHS work. Time spent completing forms and preparing reports takes the GP away from the medical care of their patients. The GPs have a very heavy workload and paperwork takes up an increasing amount of their time, Please allow up to 2 weeks for doctors to process requests for this type of information.
The doctors make every effort to keep to allocated appointment times but due to unforeseen circumstances, doctors can occasionally run late. These are some of the reasons that can cause the doctor to run late:-
- Emergency situation arising from A&E/Hospital
- Paramedic request to speak to GP
- Emergency presentation at reception
- Patient attending with multiple problems
- Urgent results phoned/faxed through
- Phone call from Coroner to speak to the GP
Please note one appointment should be for one problem. Doctors and clinical staff are under extreme time pressure and are unable to deal with more than one problem at each appointment.
If you have more than one problem you would like to discuss with the doctor, please request a double appointment and we will do our best to accommodate your request.
THE ROLE OF THE NURSE PRESCRIBER
Our Nurse Prescriber CAN:
In addition to general nursing duties, give advice, treat adults and children over the age of five years and can prescribe for:
Coughs; colds; chest infections; hay fever
Exacerbation of asthma; Chronic Bronchitis
Pyrexia (temperature symptoms)
Stomach ache; vomiting; diarrhoea; constipation
Minor ear/nose/ throat infections; eye infections
Urine infections (male and female)
Thrush; vaginal discharge Symptoms
Eczema/Dermatitis/Psoriasis/ acne/ impetigo/ fungal infections.
Scabies & head lice
Minor allergic reactions
First presentation back pain/Ankle/Knee pain
Minor head injury (bumps to the head)
Our Nurse Prescriber CANNOT:
Issue sick notes
Perform chronic disease management unless Practice Nurse is not available
Perform wound management other than simple dressing when Practice Nurse/Health Care Assistant not available
Treat for mental health issues
NB: breast lumps, testicular lumps / swelling and moles are likely to be referred on to the GP for further assessment and therefore unless it is an emergency, please avoid booking with the Nurse Prescriber
FRIENDS AND FAMILY TEST
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EBOLA IN WEST AFRICA
For the latest advice from Public Health, England, please click here.
PATIENT ONLINE ACCESS TO APPOINTMENTS, PRESCRIPTIONS AND PARTS OF CLINICAL RECORD - STATEMENT OF INTENT
There are new contractual requirements from 1 April 2014 for all NHS General Practices to offer and promote;
- Patient on-line access to appointments
- Patient on-line access to prescriptions
- Patient on-line access to certain parts of their medical record
The practice must also;
- Transfer relevant information to a patient’s Summary Care Record (SCR)
- Transfer a patient’s record electronically between practices when patients register or deregister (GP2GP)
The practice currently offers the following to patients;
- On-line appointments
- On-line access to repeat prescription
- On-line access to certain parts of their medical record
To gain access to these services please ask one of our reception team for more details.
The practice also;
- Transfers relevant information to a patient’s Summary Care Record (SCR)
- Transfers patient’s records electronically between practices when patients register or deregister (GP2GP)
If you would like to provide any feedback to the practice, regarding any of the above items or would like any further information, please speak to a member of our reception team.
RISK PROFILING - How your NHS records are used
This practice is taking part in a new NHS service that helps your family doctor (GP)to spot whether you need more help to manage your health. The service is called "risk profiling".
Using information from your health records, a secure NHS computer system will look at any recent treatments you have had in hospital or at this surgery, and any existing health conditions that you have, and alert your doctor to the likelihoodof a possible future hospital admission. The clinical team at the surgery will use the information to help you get early care and treatment where needed.
The information will be seen only by qualified health workers involved in your care. NHS security systems will protect your healthinformation and patient confidentiality at all times.
REPEAT PRESCRIPTIONS - NEW TELEPHONE ORDERING FACILITY
The Practice is pleased to announce that we are now able to offer the additional service of ordering repeat prescriptions over the telephone.
Please contact the Surgery on 01522 516870 and select option 3 This will direct you to an answer phone facility where you will be requested to leave your name, date of birth, medication required and location the prescription is to be collected from.
If you place your order before 12.30pm, the prescription will be ready in
2 working days, if the order is placed after 12.30pm, the prescription will be ready in 3 working days.
DR BARATHI RAVIKUMAR
It is with regret that we have to inform you that Dr Barathi Ravikumar, a partner at the Heath Surgery, Bracebridge Heath, Lincoln has been fatally injured in an accident while on holiday with her family.
Dr Ravikumar joined the practice in 2011 and became a partner in 2012. During her short time with the practice she was passionate about making a difference to healthcare in Lincolnshire and specialised in working with Looked After Children. Dr Ravikumar will be sorely missed and leaves behind a husband and two children.
Dr Mohammed Zubair Qureshi, Dr Ashfaq Qureshi and Dr Rama Srinivasan, partners at the Heath Practice said: "It is with great sadness and shock that our Practice has learned of the tragic death of Dr Barathi Ravikumar, a hardworking and dedicated GP. She always worked in the best interests of patients and was a wonderful colleague and friend for over 3 years. She will be greatly missed by us and all our sincere thoughts and condolences are with her family and friends at this very sad time".
Lincolnshire West CCG and NHS England have been saddened by the news and their thoughts go to the family at this time. The CCG and NHS England will work very closely with patients and staff at the practice and offer them any support that they need. They have asked that the privacy of the family and practice staff is respected during this difficult time.
The practice would like to say thank you for all the kind messages and support we have received during this difficult time.