REGISTERED PROVIDER:

THE HEATH SURGERY - LONDON ROAD, BRACEBRIDGE HEATH, LINCOLN, LN4 2LA

REGISTERED AND RUN BY: DR M Z QURESHI

Under the Health and Social Care Act 2008 (The Care Quality Commission (Registration) Regulations 2009 Part 4), the registered body (The Heath Surgery) is required to provide to the Care Quality Commission a Statement of Purpose.

Our Mission Statement

To provide the highest quality healthcare with patients at the heart of everything we do.

Our Vision

To work together with our patients and staff to provide the best primary care services possible in a safe and welcoming environment. 

We aim to use technology smartly to improve the efficiency and effectiveness of our administration, patient contact and clinical activity.

For all team members to be approachable, respectful, caring and patient centred.

To work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care.

To be a learning organisation that continually improves what we are able to offer patients.

To treat patients as individuals and with the same respect we would want for ourselves or a member of our families. Listening and supporting people to express their needs and enabling people to maintain the maximum possible level of independence, choice and control.

Our Values

We are accountable:

We ensure we take responsibility for our actions whilst being open and transparent to people who use our service.

We are fair:

We are consistent in the way we deal with both patients and staff. We act courteously, show consideration compassion and understanding whilst valuing each person as an individual.

We are professional:

We strive to achieve a high level of medical care for our patients and responsive to medical needs both for the individual and the community as a whole. We maintain our professional learning and follow guidelines where appropriate to do so. Our success is built upon the personal and professional achievement of everyone who works at The Heath Surgery.

We are caring:

We will put our patients at the heart of all that we do, we respect and value everyone for their contribution. We engage with the community and celebrate peoples differences to provide equality of opportunity for all without discrimination.